Last Updated: 10/8/26
This Privacy Policy explains how SchoolEx collects, uses, stores, protects, and discloses information when you use the SchoolEx mobile application ("App") and related services.
SchoolEx is a school management and communication platform used by participating educational institutes to provide students, teachers, and authorized users with access to academic, administrative, communication, and school-related services.
By using SchoolEx, you acknowledge that you have read and understood this Privacy Policy.
The information available to us may vary depending on your role, the institute you are associated with, and the features enabled for your account.
SchoolEx may process information such as:
You do not provide any information in the app by yourself, your institute will do that.
To authenticate and protect accounts, SchoolEx may process:
We do not intend to collect passwords for purposes unrelated to authentication and account security.
Depending on the features enabled by your institute, SchoolEx may process:
SchoolEx may process information submitted through communication features, including:
When application features are enabled, SchoolEx may process:
Depending on the services provided by your institute, SchoolEx may display or process:
Where payment processing is handled by a third-party payment provider, payment information may be processed by that provider under its own privacy policy and terms.
SchoolEx does not require users to provide payment information beyond what is necessary for an enabled payment or fee-related feature.
Some SchoolEx features allow users or institutes to upload or access:
Depending on the technical implementation and services used by the App, we may process limited technical information such as:
The exact information collected may depend on the permissions and third-party SDKs integrated into a particular version of the App.
We use information for legitimate SchoolEx purposes, including:
We do not sell personal information to third parties.
SchoolEx is used by participating educational institutes.
An institute may provide and manage information relating to its students, teachers, classes, academic records, attendance, fees, applications, communications, and other school activities.
The institute may determine what information is displayed to you and which SchoolEx features are available to your account.
If you have questions about the accuracy of school records, attendance, academic results, fees, leave decisions, or other institute-managed information, you may need to contact your respective institute.
We may disclose information only where reasonably necessary to operate SchoolEx, provide requested services, comply with legal obligations, or protect users and the service.
Information may be accessible to:
Authorized administrators, teachers, or other personnel of your participating institute may access information relevant to their responsibilities.
We may use trusted third-party service providers to support services such as:
Such providers may process information only as necessary to provide their services and subject to appropriate contractual or legal safeguards.
We may disclose information where reasonably necessary to:
We do not sell personal or sensitive user data.
SchoolEx may be used by students, including students who may be minors.
Student information is generally provided or managed by the participating educational institute and may be subject to the institute's policies and applicable law.
We use student information for the educational, administrative, communication, and other purposes for which SchoolEx is provided.
We do not knowingly use children's personal information for advertising purposes unrelated to the SchoolEx service.
Parents, guardians, students, and institutes may contact us regarding privacy concerns or requests relating to student information.
Depending on the features used, SchoolEx may request access to device capabilities such as:
Permissions are requested when required for specific functionality.
For example, camera or media access may be required when a user chooses to upload an image, while file access may be required when attaching documents to homework, queries, announcements, or applications.
You can manage applicable permissions through your Android device settings.
SchoolEx may send notifications relating to:
You may be able to enable or disable app notifications through the App or your device settings, depending on the notification type.
We take reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, misuse, or destruction.
These measures may include access controls, authentication mechanisms, secure data transmission, and other appropriate security practices.
However, no method of electronic transmission, storage, or security system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to provide SchoolEx services, maintain records, meet contractual or operational requirements, resolve disputes, maintain security, or comply with applicable legal obligations.
The participating institute may also retain school records according to its own policies and legal obligations.
Where an account or data deletion request is made, we will process the request in accordance with applicable law, our contractual obligations, institute requirements, and Google Play requirements.
Certain information may need to be retained where legally required or reasonably necessary for security, fraud prevention, dispute resolution, or regulatory compliance.
You can request your institute or school to delete your data, upon receiving a valid deletion request, we will process the request and delete or anonymize applicable personal information, subject to information that we are required or permitted to retain under applicable law, legitimate security requirements, or institute record-retention obligations.
Deleting your SchoolEx account may affect your ability to access school-related services through the App.
SchoolEx may integrate with or link to third-party services, including payment providers, social media platforms, school websites, mapping applications, email applications, hosting services, notification services, or other external services.
When you interact with a third-party service, that service may collect and process information according to its own privacy policy.
We encourage you to review the privacy policies of third-party services before using them.
The App may contain links to websites, social media platforms, or other external services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of external websites or services.
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
Some information is controlled or maintained by your participating institute. In such cases, you may need to contact the institute directly for correction, access, or other requests relating to school records.
You may contact us using the information provided below for privacy-related requests.
SchoolEx may use service providers or infrastructure located in countries other than the country where you live.
Where information is transferred or processed across borders, we will take reasonable steps to handle such information in accordance with applicable legal requirements.
We may update this Privacy Policy from time to time to reflect changes in SchoolEx, applicable laws, technology, or our data practices.
When we make material changes, we may notify users through the App, website, or another appropriate method.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact:
New Era Technologies
Email: ejaz.newera@gmail.com
Support Email: ejaz.newera@gmail.com
By using SchoolEx, you acknowledge that you have read and understood this Privacy Policy and that your information may be handled as described above, subject to applicable law and the policies of your participating educational institute.
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